At TWINKLE OIL TRADING, we strive to process and deliver your orders quickly and securely. Please read our delivery policy carefully to understand how and when your orders will arrive.

🚚 Shipping & Delivery Time

Order Processing:
Orders are processed within 1–3 working days after payment is received. You will receive a confirmation once your order has been processed.

Delivery Duration:

  • West Malaysia: 2–5 working days
  • East Malaysia (Sabah & Sarawak): 3–7 working days
  • International Orders: Typically 7–21 working days (depending on destination)

📌 Note: Working days do not include weekends or public holidays.

📦 Shipping Partners

We partner with trusted courier services such as J&T Express, PosLaju, Ninja Van, and other reliable logistics providers to ensure timely delivery.

💸 Shipping Fees

  • Flat Rate (Malaysia): RM [Insert amount]
  • Free Shipping: Available for orders above RM [Insert amount]
  • International Shipping: Charges vary by destination and will be calculated at checkout

📍 Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can track your parcel through the courier’s official website.

❗ Delivery Delays

While we aim for timely delivery, delays may occur due to unforeseen factors such as:

  • Peak holiday seasons
  • Weather conditions
  • Customs clearance (for international orders)

We appreciate your patience and understanding.

❓ Missing or Damaged Items

If your order is missing, arrives damaged, or you received the wrong item, please contact us within 48 hours of receiving your parcel:

We will do our best to resolve the issue as quickly as possible.

Thank you for shopping with TWINKLE OIL TRADING.
We are committed to delivering quality products — straight to your doorstep.