Privacy Policy

Your privacy matters to us. This Privacy Policy explains how TWINKLE OIL TRADING (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you consent to the practices outlined in this policy.

1. 📥 What Information We Collect

We may collect the following personal data:

  • Name, email address, and phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways)
  • Order history and customer service interactions
  • Device and browser information, including IP address and cookies

2. 🔐 How We Use Your Information

Your information is used for:

  • Processing and fulfilling your orders
  • Communicating order updates and providing customer support
  • Improving our website and services
  • Sending marketing promotions (only with your consent)
  • Preventing fraud and ensuring security

3. 🛒 Third-Party Services

We may share your information with trusted partners strictly for operational purposes:

  • Payment gateways
  • Delivery and courier service providers
  • Analytics tools (e.g. Google Analytics)

These third parties are only given the data necessary to perform their services and are required to keep your information confidential.

4. 🍪 Cookies

Our website uses cookies to:

  • Remember your preferences
  • Track website traffic and user behavior
  • Enhance your shopping experience

You may disable cookies in your browser settings, but this may affect certain functionalities of the website.

5. 🛡️ Data Protection

We take your privacy seriously and implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, please note that no method of transmission over the internet is completely secure. By using our website, you acknowledge and accept this risk.

6. 📧 Marketing & Communication

If you opt in to receive updates or promotions, we may send you marketing emails or WhatsApp messages.

You may unsubscribe at any time via the provided link or by contacting us directly.

We do not sell or rent your personal data to third parties.

7. 👤 Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data (subject to legal obligations)

Please contact us to make any such requests.

8. 📍 Legal Compliance

This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act (PDPA) 2010.
We comply with all applicable data protection regulations.

9. 🔄 Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated revision date.

10. 📞 Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Thank you for trusting TWINKLE OIL TRADING.
Your privacy and confidence are important to us.