We want you to shop with confidence at TWINKLE OIL TRADING. If you’re not fully satisfied with your purchase, please review our refund and return policy below.

1. 🔁 Eligibility for Return

To be eligible for a return:

  • You must notify us within 7 days of receiving your order.
  • The item must be unused, unopened, undamaged, and in original packaging with tags (if applicable).
  • You must provide proof of purchase (e.g. order confirmation or receipt).

2. ❌ Non-Returnable Items

We do not accept returns or refunds for:

  • Sale or promotional items
  • Opened or used essential oils and personal care products (for hygiene and safety reasons)
  • Items returned after 7 days of delivery
  • Items damaged due to customer handling, misuse, or modification

3. 💸 Refunds

Once your return is received and inspected:

  • You will receive a notification regarding the status of your refund.
  • If approved, your refund will be processed to your original payment method within 7–14 working days.
  • Shipping fees are non-refundable, unless the return is due to our error.

4. 📦 Return Process

To initiate a return:

  1. Contact us at 013-6969390 with your order number and reason for return.
  2. Provide photo or video evidence if the item is defective, damaged, or incorrect.
  3. Once approved, we will provide return instructions and the return address.

⚠️ Please do not send back items without our confirmation.

5. 🚚 Return Shipping

  • Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.
  • We recommend using a trackable courier service.
  • TWINKLE OIL TRADING is not responsible for lost or delayed return parcels.

6. 🔁 Exchanges

We do not offer direct exchanges.
If you’d like to replace an item, please return it (if eligible) and place a new order.

7. 🛑 Order Cancellations

Orders can only be cancelled before processing.
Once packed or shipped, the order cannot be cancelled.

8. 📞 Need Help?

For any return or refund issues, feel free to contact us:

Thank you for shopping with TWINKLE OIL TRADING.
We appreciate your trust and will do our best to ensure your satisfaction.